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Job Purpose and Impact

The CTC Collections Sr Team Manager  job sets goals and objectives for the achievement of operational results for the team responsible for conducting collection activities to ensure accurate and efficient financial results and reporting. This job oversees establishing and maintaining collection strategies and fiscal controls.

Key Accountabilities

• COLLECTIONS SUPPORT: oversees the collections department to ensure efficient and effective debt recovery processes. This role involves developing strategies to improve collections rates, supervising staff, and ensuring compliance regulations.
• PARTNERSHIP & COLLABORATION: Collaborate with cross-functional teams within credit to cash, finance, and customer service, to resolve complex or escalated customer issues.
• ACCOUNTING POLICY & CONTROL COMPLIANCE: Oversees establishing and maintaining accounting policies and fiscal controls, and ensures financial processes are performed timely, accurately and in compliance with regulatory policies.
• PROCESS IMPROVEMENT: Leads cross functional teams to identify process improvement opportunities and implement best in class standards in credit to cash operations.
• PEOPLE MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal 
• COLLECTIONS SUPPORT: oversees the collections department to ensure efficient and effective debt recovery processes. This role involves developing strategies to improve collections rates, supervising staff, and ensuring compliance regulations.
• PARTNERSHIP & COLLABORATION: Collaborate with cross-functional teams within credit to cash, finance, and customer service, to resolve complex or escalated customer issues.
• ACCOUNTING POLICY & CONTROL COMPLIANCE: Oversees establishing and maintaining accounting policies and fiscal controls, and ensures financial processes are performed timely, accurately and in compliance with regulatory policies.
• PROCESS IMPROVEMENT: Leads cross functional teams to identify process improvement opportunities and implement best in class standards in credit to cash operations.
• PEOPLE MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal 

Qualifications

• Academic background (Business administration, Finance related).
• Financial background.
• Minimum requirement of 10 years of management people and work experience related. 
• Advanced English level.
• Strong knowledge in order to cash areas.
• Experience focus in North America region.

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