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Job Purpose and Impact

The CRM Specialist will support Sales, Sales & Contract Operations, and other Commercial partners across Food North America by ensuring the integrity and usability of our CRM and quoting systems. This role will focus on maintaining accurate data, resolving system issues, and driving enhancements that improve the user experience and support efficient commercial operations. You will collaborate closely with cross-functional teams to align system capabilities with business needs and strategic priorities.

Key Accountabilities

• Serve as a subject matter expert for CRM and quoting systems, ensuring tools are intuitive, reliable, and aligned with business processes and user needs. 
• Lead and coordinate the management of customer, product, and other fundamental data to ensure accuracy, consistency, and integrity across platforms. 
• Handle system issues with IT and stakeholders while identifying improvements to enhance functionality, user experience, and efficiency. 
• Create and facilitate training, change management, and adoption initiatives while partnering with Sales and Commercial teams on requirements, testing, and implementation. 
• Provide end-to-end support for CRM-related processes and contribute to continuous improvement initiatives. 
• Independently solve moderately complex issues with minimal supervision, escalating more complex challenges as needed. 
• Other duties as assigned 

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 2 years of relevant work experience. 

Preferred Qualifications

•  Experience working with Azure DevOps (ADO) or similar project management and testing tools
• Experience with customer relationship management (CRM) systems or pricing and quoting technologies (e.g. Salesforce, CPQ, PriceFX, or similar platforms)
• Previous work experience communicating with both technical and non-technical stakeholders 

Position Information

• This is a remote position within the United States. 
• This posting will expire on December 12th, 2025 
• The expected salary for this position is $70,000- 110,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.