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Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Diploma/Certificate or bachelor’s degree in a related field (agriculture) or equivalent experience
• Strong customer service skills with ability to build and maintain lasting relationships with customers
• Ability to work extended or flexible hours as required
• Demonstrated proficiency in Microsoft Word, Excel, Outlook
• Must be legally entitled to work for Cargill in Canada

Preferred Qualifications

• Two years of experience in a business setting.  Other combination of education and experience will also be considered
• Understanding of agriculture practices and challenges
• Experience or knowledge in SAP