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Job Purpose and Impact

The FSQR Customer Support Specialist will provide specialized knowledge of specific segments of quality systems or plant processes such as food safety and quality auditing, instrumentation, specific product line knowledge, computer systems, management or oversight of suppliers and other needed focus areas. In this role, you will be involved in preparation and participation of customer audits and you will work together with internal and external teams to address customer requirements and concerns as well as collaborate on audits.

Key Accountabilities

• Audit production processes, raw materials or suppliers and vendors to ensure that established quality standards are met.
• Work closely with cross functional teams, including product management and production, to identify and mitigate quality risks.
• Conduct root cause analysis for defects, nonconformities or other quality failures.
• Ensure compliance with formal external and internal quality standards.
• Provide management of specific segments of quality management systems and provide continuous improvement support for operations or other functional areas where needed.
• Investigate and responds to customer complaints and provide guidance.
• Lead the nonconforming materials program for the plant and other plant specific activities.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Strong analytical skills
• Strong interpersonal skills
• Excellent communication skills
• Proven experience in prioritizing work and meeting deadlines
• Flexibility: able to cope with fast changes within a growing company
• Minimum of two years of related work experience
• Other minimum qualifications may apply

Preferred Qualifications

• Experience in conducting food safety audits
• OVS or Broiler management
• 3rd Party auditor with experience in animal welfare or primary animal processing

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