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Customer Service Representative I

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Job ID 322235 Date posted 02/12/2026 Location : Mexico City, Mexico | Lomas de San Ángel Inn, Mexico Category  ADMINISTRACIÓN DE LA CADENA DE SUMINISTRO Job Status  Asalariado a tiempo completo

¿Quiere construir un futuro más sólido, sustentable y cultivar tu carrera? Súmate al equipo global de Cargill que cuenta con 160,000 empleados que están comprometidos en usar maneras seguras, responsables y sustentables de nutrir al mundo. Este puesto está en el negocio de ingredientes alimenticios y bioindustria de Cargill, con el que prevemos tendencias en materia de sabor, nutrición y seguridad, para innovar y brindar soluciones a fabricantes, minoristas y compañías de servicios de alimentos.

Propósito

El/La Representante de Servicio al Cliente apoyaré una escala moderada de actividades de servicio al cliente para nuestro equipo de un solo sitio. Buscamos un profesional que contribuya a optimizar y monitorear el envío y las devoluciones, incluyendo el procesamiento de pedidos complejos de los clientes y la resolución de problemas de pedidos o entregas.

Responsabilidades Clave

•    Mantener sistemas y relaciones que satisfagan la previsión de la demanda de los clientes, así como otras bases de datos relacionadas con los envíos y la gestión de inventario.
•    Informar a los clientes sobre el estado del pedido, facturas, saldos de contratos y otra información necesaria para completar la venta.
•    Ejecute estrategias de servicio al cliente.
•    Desarrolar y proporcionar apoyo a proyectos y compromisos de mejora que requieren una comprensión básica de las prácticas y procedimientos de servicio al cliente.
•    Gestionar problemas básicos bajo supervisión directa, mientras que la escalada de problemas más complejos para el personal adecuado.
•    Otros deberes asignados

Calificaciones

CALIFICACIONES MÍNIMAS
•    Licenciatura en un campo relacionado o experiencia equivalente
•    Ingles intermedio/avanzado  
•    Conocimiento en SAP deseable
•    Experiencia en servicio al cliente
•    Conocimiento y experiencia en atención al detalle, análisis profundo

COMPORTAMIENTOS CLAVE
•    Tome decisiones buenas y oportunas que mantengan a la organización avanzando.
•    Relacionarse abierta y cómodamente con diversos grupos de personas.
•    Maneje el conflicto de manera efectiva, con un mínimo de ruido.

#LI-Hybrid - #LI-JF1

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At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

US Employment Resources: Equal Opportunity Employer, including Disability/Vet.

How to request a reasonable accommodation | Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF) | Pay Transparency (PDF).

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Canada Employment Resources: Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities. How to request a reasonable accommodation.

Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. It’s also possible that job boards may have indicated rates of pay or list other employment terms not approved, endorsed or authorized by Cargill. To ensure a job posting and its full content are legitimate, note that it must be listed on one of Cargill’s official websites: https://www.cargill.com/ or https://careers.cargill.com/. Learn how to protect yourself from recruitment fraud.

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