CTC NA Collections Specialist
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.
Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.
Job Purpose and Impact
The CTC NA Collections Specialist implements the end to end accounts receivable and collections processes to ensure accurate, efficient and compliant billing or invoicing, financial transactions and cash flow management. With limited supervision, this job maintains financial records, analyzes billing data, generates invoices or verifies and processes invoices. This job works closely with internal cross functional teams to improve CTC operations and delivers excellent customer service externally.
Key Accountabilities
- PORTFOLIO MANAGEMENT: Manages the end‑to‑end collections process by monitoring overdue accounts, prioritizing follow‑up activities, and supporting timely customer contact to maximize cash collection
- DISCREPANCY RESOLUTION: Performs investigations and resolution of discrepancies impacting collections by analyzing accounts receivable data, coordinating with cross‑functional teams and customers, and supporting appropriate corrections.
- DOCUMENTATION: Maintains accuracy and completeness of billing or invoicing records by conducting regular audits and reconciliations.
- RECORDS MAINTENANCE: Maintains financial records related to accounts receivable processes, assuring compliance with applicable policies, procedures and regulatory requirements.
- COLLABORATION: Partners with cross functional teams to verify collections information and ensure timely and accurate processing of customer payments.
- REPORT GENERATION: Prepares and distributes financial reports related to accounts receivable to support informed decision making on collections matters.
- CONTINUOUS IMPROVEMENT: Implements initiatives and procedures to improve the efficiency and effectiveness of the accounts receivable processes.
- INDUSTRY EXPERTISE: Stays abreast of industry trends, regulatory changes and emerging best in class industry standards in accounts receivable processes, proposing necessary updates and improvements.
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Qualifications
MINIMUM & TYPICAL YEARS OF WORK EXPERIENCE
- Minimum requirement of 2 years of relevant collections work experience.
- English level (C1)
- Demonstrated proficiency in Microsoft Office (Word, Power Point).
- Experience with data processes for enterprise resource planning (ERP JDE/SAP, Salesforce, NIS) system.
- Advanced Excel proficiency
Preferred
- Previous working experience in a Shared Service Center.
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