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Job Purpose and Impact

The CTC NA Collections Specialist implements the end to end accounts receivable and collections processes to ensure accurate, efficient and compliant billing or invoicing, financial transactions and cash flow management. With limited supervision, this job maintains financial records, analyzes billing data, generates invoices or verifies and processes invoices. This job works closely with internal cross functional teams to improve CTC operations and delivers excellent customer service externally.

Key Accountabilities

• PORTFOLIO MANAGEMENT: Manages the end‑to‑end collections process by monitoring overdue accounts, prioritizing follow‑up activities, and supporting timely customer contact to maximize cash collection
• DISCREPANCY RESOLUTION: Performs investigations and resolution of discrepancies impacting collections by analyzing accounts receivable data, coordinating with cross‑functional teams and customers, and supporting appropriate corrections.
• DOCUMENTATION: Maintains accuracy and completeness of billing or invoicing records by conducting regular audits and reconciliations.
• RECORDS MAINTENANCE: Maintains financial records related to accounts receivable processes, assuring compliance with applicable policies, procedures and regulatory requirements.
• COLLABORATION: Partners with cross functional teams to verify collections information and ensure timely and accurate processing of customer payments.
• REPORT GENERATION: Prepares and distributes financial reports related to accounts receivable to support informed decision making on collections matters.
• CONTINUOUS IMPROVEMENT: Implements initiatives and procedures to improve the efficiency and effectiveness of the accounts receivable processes.
• INDUSTRY EXPERTISE: Stays abreast of industry trends, regulatory changes and emerging best in class industry standards in accounts receivable processes, proposing necessary updates and improvements.

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Qualifications

MINIMUM & TYPICAL YEARS OF WORK EXPERIENCE

• Minimum requirement of 2 years of relevant collections work experience.
• English level (C1) 
• Demonstrated proficiency in Microsoft Office (Word, Power Point).
• Experience with data processes for enterprise resource planning (ERP JDE/SAP, Salesforce, NIS) system. 
• Advanced Excel proficiency 

Preferred

• Previous working experience in a Shared Service Center.