Customer Service Representative
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.
Job Purpose and Impact
The Customer Service Representative will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.
Key Accountabilities
- Receive and process straightforward customer orders across multiple platforms following standard procedures.
- Receive and process clerical and administrative change requests following defined policies and procedures.
- Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order.
- Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer.
- Escalate undocumented issues that are not commonly defined or known to higher level staff.
- Proactively identify risks and opportunities, within area of scope, to improve the order management processes.
- Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
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Qualifications
Minimum Qualifications
- High school diploma, secondary education level or equivalent
- Experience in a similar position
- English and Spanish - very good knowledge, work in both languages
- Good and practical knowledge of SAP system
- Proactive approach in everyday work, focus on finding solutions
Preferred Qualifications
- Customer service or order management experience
- Motivation to learn and develop
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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