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Job Purpose and Impact

The QEP (Quantitative Execution Platform) team builds and maintains a trading system for futures and options. Algorithmic trading is a large part of the business. The team is primarily based in the US but supports our products in Europe and eventually across the globe. Each team member plays a role in the entire application stack, from monitoring, problem investigation, and deployments, to testing and end-user training. 

Trading Operations is responsible for 1st, 2nd, and 3rd level support of the QEP trading system. 

The Trading Operations Engineer role requires daily interaction with the development/trading teams.

Key Accountabilities

• Handling user queries (often requiring in-depth analysis of the technical and/or business logic of our systems) 
• Management of incoming and outgoing feeds to clients, brokers, and vendors 
• Monitoring the plant using several tools including ITRS Geneos, Grafana, and OpsGenie 
• Creating and scheduling EOD (End Of Day) reports and system management 
• Identification and management of problems to improve the supportability and stability of our platform by communicating with the development team to describe problems and implement fixes.
• Proactively identifying and addressing risks, creating scripts and improving monitoring on a continual basis
• Participating in UAT (User Acceptance Testing) of applications before handing off to production Independently respond to Trading desk inquiries in real time with minimal supervision, while escalating to appropriate staff when necessary.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Ability to understand business requirements and serve as a consultant to internal teams
• Experience with agricultural trading business and an understanding of the information that adds value to trading
• Significant experience with and understanding of relational and distributed data systems
• Experience using data visualization applications to develop and deploy insights and reporting
• Minimum of four years of related work experience
• Other minimum qualifications may apply

Preferred Qualifications

• Prior experience in application support in a financial environment 
• Strong trading business knowledge or a keen desire to learn all aspects of the business 
• Having a sense of urgency when handling production issues impacting the desk/firms' ability to do business 
• Ability to analyze complex scenarios from both a technical and business perspective and deliver solutions 
• Ability to deliver to deadlines in an environment with multiple competing requirements 
• Proactivity and strong ownership ethos, ensuring that queries are resolved through to completion 
• Strong communication skills and confidence in dealing with internal and external stakeholders
• FIX Protocol 
• ITRS Geneos, Grafana, OpsGenie 
• SQL (MySQL) building queries, data management 
• UNIX shell, Bash scripting, JavaScript scripting 
• Kubernetes container management, Rancher 
• Git/GitHub, Rancher management GUI