Customer Support Specialist
About Us
At Cargill, we’re challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a ‘zero harm’ safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It’s an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at www.cargill.com
Job Purpose and Impact
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
Key Accountabilities
- Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
- Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
- Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
- Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
- Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
- Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
- Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
- Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
- Perform other duties as required
Qualifications
Required
- Bachelor’s degree in a related field or equivalent experience
- Minimum of two years of related work experience
- Excellent Communication and presentation skills
- Able to build and maintain strong relationships
- Strong analytical, project management and problem-solving skills
- Ability to work independently and as part of a team
- Confident and articulate phone communications skills
Preferred
- Broad knowledge of Australian grains industry and regional locations
- Computer literate and Microsoft Office proficient
- Knowledge of Sales Cloud CRM
- Innovation mindset
We Offer
- In return to your experience, we offer:
- A competitive remuneration package including performance incentive plan
- Autonomy and scope for career development
- The opportunity to work with some of the most talented people in the industry and inspiring leaders
- A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.
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