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Job Purpose and Impact

• Junior Collection Specialist job completes routine and varied clerical and administrative activities primarily for AG & Trading related to collections and accounts receivable processes, supporting the timely and accurate collection of funds while maintaining positive customer relationships. Working under minimal supervision for routine situations, this job helps collect receivables to maintain working capital levels and ensures invoices are paid according to the set terms. This job also maintains and handles the receivables ledger for the designated business units.

Key Accountabilities

• Assists with the collection of receivables to ensure accounts remain in good standing.
• Enters records of collections activities, payment arrangements and dispute outcomes to support account status monitoring.
• Helps investigate and resolve disputes by gathering relevant data and collaborating with internal teams.
• Supports payment arrangements by documenting customer interactions to ensure accurate records and compliance with organizational policies and standards.
• Processes various reports, including accounts receivable aging and dispute reports, and distributes them to internal cross functional teams.
• Coordinates meetings with professional teams and takes notes to support the communication and escalation of account issues.

Qualifications

• Fluent in German and English
• Experience in stakeholder management 
• Preferable previous relevant working experience