Manager, Operations & Incident Management
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
Job Purpose and Impact
The Manager, Operations & Incident Management will lead Cargill’s global Major Incident team, responsible for managing critical IT outages and ensuring timely resolution to minimize business impact. This role is pivotal in maintaining operational stability across Cargill’s technology landscape, driving swift and effective incident response, and coordinating with cross-functional teams to restore services efficiently. The position requires strong leadership, strategic thinking, and the ability to manage high-pressure situations while maintaining clear communication with stakeholders.
This team operates in a 24/7 environment and is geographically distributed across multiple regions to provide continuous coverage and rapid response to major incidents. The Manager will oversee global processes, ensure adherence to best practices, and foster collaboration among team members and partners worldwide. By leveraging a proactive approach and robust governance, this role ensures that Cargill’s critical systems remain resilient and that incident management practices align with business continuity objectives.
Key Accountabilities
- Leads network performance monitoring to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
- Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
- Leads monitoring and responding to network and hosting incidents, outages, and performance alerts, including categorizing issues, and facilitating with technical teams for timely resolution.
- Performs complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
- Configures and deploys new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
- Partners with vendors, third party service providers, and internal teams to resolve complex network issues and improve network performance, providing effective and efficient communication, coordination and timely updates.
- Validates the documentation of network issues, resolutions, and performance trends, reviews and provides reports to stakeholders to inform decision making and improve network operations.
- Develops and maintains backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
- Leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
- Develops automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.
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Qualifications
- Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
- Must have experience managing IT major incidents or crisis’s for a large, global organization.
- Must have at lease 3 years of people management experience.
- Must have experience communicating with executive-level leadership.
- Ability to travel up to 5%
Preferred Qualifications
- Preferred experience with ITSM and ITOM in ServiceNow.
Position Details
• Location: MN-Wayzata or GA-Atlanta; Relocation assistance is not provided for this role
• The business will not sponsor applicants for work visas for this position
• Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
• The expected salary for this position is $165,000-$175,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer, including Disability/Vet.
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