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Job Purpose and Impact

• The Maintenance Planner and IT Operations Support Specialist job maintains the smooth operation of both the organization's infrastructure systems and maintenance planning processes by performing moderately complex tasks, including monitoring systems, troubleshooting issues, and implementing security measures. With limited supervision, this job combines responsibilities for maintaining IT and SAP systems performance with planning and coordinating plant maintenance activities, resolves network issues, responds and handles incidents, and conducts protocol analysis to ensure proper communication between network devices. This job collaborates with vendors and internal teams to document moderately complex network and infrastructure issues and implement security measures to protect the network infrastructure. 

Key Accountabilities

• MONITORING INFRASTRUCTURE PERFORMANCE: Monitors IT and network performance to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and maintain optimal performance, minimal downtime, and seamless integration of digital tools with physical assets.
• TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves moderately complex network and hosting infrastructure or system problems affecting routers, switches, servers, SAP and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences, and developing preventive maintenance schedules for production equipment.
• INCIDENT MANAGEMENT: Monitors and responds to network and hosting IT and SAP-related incidents, outages, and performance alerts, including categorizing issues and coordinating with technical teams for timely resolution and change control.
• PROTOCOL ANALYSIS: Performs moderately complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices. 
• CONFIGURATION & DEPLOYMENT: Partners to configure and deploy new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and coordinating hardware and software upgrades, installations, and lifecycle management.
• COLLABORATION & COMMUNICATION: Partners with vendors, third party service providers, and internal teams to resolve moderately network issues and improve network performance, providing effective and efficient communication, coordination and timely updates, including collaboration with cybersecurity teams to ensure data protection and compliance. 
• DOCUMENTATION & REPORTING: Documents network issues, resolutions, and performance trends, processes and prioritizes work orders, tracks records and provides reports to senior technical personnel and stakeholders to inform decision making and improve network operations.
• BACKUP & DISASTER RECOVERY: Maintains and partners to develop backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
• PROJECT MANAGEMENT: Co-leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
• AUTOMATION & SCRIPTING: Partners to develop automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.

Qualifications

MINIMUM QUALIFICATIONS

• Minimum requirement of 2 years of relevant work experience.
• Advanced experience with SAP
• Advanced experience in IT
• Experience in production maintenance planning
• Availability to be on call as required by the business

PREFERRED QUALIFICATIONS

• Knowledge of the food industry.

#LI-DD1 #themuse #FGB

Position Information

Relocation assistance is not provided for this role
Position is based in Camp Hill, PA

Posting end date: November 26th