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Job Purpose and Impact

The Technical Support position will lead the completion of routine analytical and laboratory testing of customer samples. In this role, you will receive, prepare, test samples, document results of tests and communicate those results (LIMS). You will also check and monitor the instruments and equipment that is used during the testing process.

Key Accountabilities

• Receive, prepare, and process sample for laboratory testing. Including but not limited to database entry upon sample receipt, sample grinding and sample scanning.
• Perform routine instrument diagnostics and preventative maintenance activities. Assist with equipment troubleshooting and repair as required. 
• Perform a variety of laboratory analyzes including physical, chemical, physical-chemical tests (NIR, XRF, ICP, Spectrophotometer, titrations, Gravimetry, ELISA, enzymatic assays and others).
• Assist in onboarding of new analytical assays, procedure writing and assist in method development.
• Conduct complex inspections for sample properties utilizing laboratory equipment and various analytical methods.
• Understand and comply with safety regulations and other procedural compliance regulations.  Champion campus safety program.  Consistently provide a safe work environment for self and others.
• Maintain inventory management for laboratory chemicals, consumables, and samples.
• Interpret and document results of all tests and internally communicates results as required (LIMS).
• Provide leadership, coaching, training, and mentoring to team members.
• Work in accordance with good laboratory practices.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Provide support for data quality and database reporting.  Utilize tools such as SharePoint to track and follow up on customer issues.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Minimum of two years of related work experience
• PC and MS Office competence

Preferred Qualifications

• Bachelor’s degree
• Experience with email, spreadsheet, presentation, and word processing applications
• Ability to work efficiently individually and in a team environment
• Ability to communicate effectively to various levels in the organization

Position Information

Relocation assistance will not be provided for this position.

Location: Elk River, MN

The expected salary for this position is $19 - $24 hourly. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

At Cargill we put people first.  As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).