Customer Service Representative (Trade Execution) - 1 year contract
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.
Job Purpose and Impact
The Customer Service Representative (Trade Execution) supports customer service operations for a site-based team. In this role, you will help manage shipping and returns activities, process customer orders, and support the resolution of order and delivery inquiries. You will collaborate with cross-functional teams to help deliver a high standard of customer service and operational excellence.
Key Accountabilities
- Maintain systems and data that support customer demand forecasting, shipment tracking, inventory management, and related business processes.
- Build and maintain professional relationships with customers, suppliers, clients, and other business partners.
- Provide customers with information regarding order status, invoices, contract balances, and other details required to support order fulfillment.
- Execute customer service processes and contribute to positive customer experiences.
- Support continuous improvement initiatives and projects by applying customer service best practices and established procedures.
- Address routine customer service inquiries and operational issues, escalating more complex matters when appropriate.
- Collaborate with internal stakeholders to support efficient and accurate order fulfillment.
- Perform other duties as assigned.
Qualifications
Minimum Qualifications
- Bachelor’s degree in a relevant field or equivalent
- Experience in customer service, order management, logistics, supply chain, sales support, or a related area
- Good knowledge of Microsoft Office applications, particularly Excel
- Advanced English language skills (written and verbal)
- Strong analytical and problem-solving skills with attention to detail
- Effective communication skills, including the ability to engage with customers and suppliers to clarify information, resolve discrepancies, and support smooth operations
- Ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively
Preferred Qualifications
- Experience using SAP or a similar enterprise resource planning (ERP) system
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Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
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Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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